Webinar: Using Conversational AI to deliver Customer Support

June 11th 2020 at 2pm

Watson Assistant is IBM’s AI product that lets you build, train, and deploy conversational interactions into any application, device, or channel whilst driving customer satisfaction. Some of the key drivers for delivering conversation AI are:-

  • Improve the customer experience while decreasing costs
    • 91% of clients will never return to a business due to a bad experience
  • Increase employee productivity by minimising time spent to pouring through data, while scaling expert level knowledge across organisation
    • 75% of agents time goes in manually looking for information
  • Allowing your customers to have 24 x 7 access to information and support
  • Shorten your onboarding process for new customer services staff by delivering them easy to access knowledge management system.

Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human.

Understand how you can improve your customers’ experience using Conversational AI. Register now!

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